Grievance Redressal Mechanism
Vanik Finance is committed to ensuring fair and timely resolution of all customer grievances. We are dedicated to your satisfaction and adhere to the guidelines set forth by the Reserve Bank of India.
Level 1
Initial Point of Contact
The objectives of the Code are as follows:
- In-Person: Visit our branch office at: Credlix, Smartworks Corporate Park Maple Towers (Tower B), 2nd Floor, Sector 125, Noida, Uttar Pradesh 201303
- Initial Point of Contact: Sofia Chauhan
- Phone Number: 92180-28394
- Email: sofia.chauhan@vanikfinance.com
We aim to resolve your concerns within 7-10 working days.
Level 2
Formal Grievance Redressal
If your issue is not resolved within 7-10 working days or if you are dissatisfied with the resolution provided at Level 1, please escalate to our Grievance Redressal Officer.
- Name: Ritika Kapoor
- Designation: Grievance Redressal Officer
- Address: Credlix, Smartworks Corporate Park Maple Towers (Tower B), 2nd Floor, Sector 125, Noida, Uttar Pradesh 201303
- Phone Number: 7678423016
- Email Address: ritika.kapoor@vanikfinance.com
The Grievance Redressal Officer will aim to resolve escalated issues within a further 10-15 working days.
Important Information
Kindly provide all necessary details regarding your issue, including your loan account number and any supporting documents, when lodging a complaint.